FAQ's

We're here to make your shopping experience smooth and enjoyable. Below are answers to some common questions our customers ask. If you still have queries, feel free to reach out to us at shahmarketing786@gmail.com.

📦 1. What products do you sell?

We offer a wide range of trending and viral products including fashion accessories, gadgets, lifestyle items, home essentials, and more — all carefully curated for modern Indian shoppers.

🚚 2. Do you deliver across India?

Yes, we deliver to most pin codes across India through reliable courier partners. If your location is serviceable, you’ll be able to place an order without any issues.

💸 3. What are the shipping charges?

Free shipping on prepaid orders above ₹499
₹49 shipping charge for orders below ₹499
₹30 additional charge for Cash on Delivery (if available)

⏱️ 4. How long will it take to receive my order?

Delivery time depends on your location:

Metro Cities: 2–5 working days
Other Areas: 4–7 working days
Remote Locations: 6–10 working days

🔄 5. Can I cancel or change my order?

Orders can only be canceled or modified within 12 hours of placing them. After that, the order is processed and cannot be changed.

📬 6. How can I track my order?

Once your order is shipped, you’ll receive an email or SMS with a tracking link. You can use it to check the delivery status at any time.

💳 7. What payment methods do you accept?

We accept:

UPI (Google Pay, PhonePe, etc.)
Debit/Credit Cards
Net Banking
Cash on Delivery (select locations only)

📦 8. What if I receive a damaged or wrong product?

We’re really sorry! Please email us within 48 hours of receiving the package at shahmarketing786@gmail.com with photos. We’ll arrange a replacement or refund based on the situation.

🔁 9. Do you offer returns or exchanges?

Yes, we offer returns or exchanges for eligible products within 7 days of delivery. Please check our Return Policy page for detailed terms and instructions.

📩 10. How can I contact your support team?

You can email us at shahmarketing786@gmail.com. Our support hours are Monday to Saturday, 10:00 AM – 6:00 PM.

Still have questions? We’re happy to help — drop us an email anytime.